It's the after the sale service and support that makes a difference! Customer service is our highest priority.
Games:
New 
Pinball Games
First 90 Days:
This covers parts and labor on any normal operational problems that you might encounter with the game, under normal use, for the first 90 days after you have taken delivery of the game. It does not include the following:
- Light bulbs,starters,ballasts,fluorescent lamps
- Rubber rings, worn or dirty
- Playfield plastics and playfield toys
- Keys,Locks,Coin Mechanisms
1 Year Limited Parts Warranty: This covers parts on any normal operational problems that you might encounter with the game under normal use from the date of delivery. It does not include the following:
- Service call labour/travel time
- Shipping charges (parts requiring ordering)
- Light bulbs,starters,ballasts,fluorescent lamps
- Rubber rings, worn or dirty
- Playfield plastics and playfield toys
- Keys,Locks,Coin Mechanisms
3 Years Free Extended Warranty: This covers: STERN S.A.M. System Over $2500.00 in parts
(Heart of the Matter)
- CPU/Sound Board
- I/O Power Driver Board
- Display Power Supply
- Dot Matrix Display
- If any of the above fail within the first 3 years a repair or replacement will be honored. This extended warranty is effective at the expiration date of the factory or limited warranty as applicable.
This extended warranty does not cover the following: - Service call labour/travel time
- Shipping charges (parts requiring ordering)
- Light bulbs,starters,ballasts,fluorescent lamps
- Rubber rings, worn or dirty
- Playfield plastics and playfield toys
- Coils,
- Flipper parts
- Mechanical parts, or mechanisms thereof,
- Keys,Locks,Coin Mechanisms
- Abuse of game and or misuse of game
- Alterations, Changing number of balls, game adjustments, features etc.
- Negligence
- Moving of the game from it's orginal set up location
- Rust
- Liquids
- Repairs from anyone other than personnel of Jay Richardson Pinball Inc.
- Fire,Theft, Acts of Nature
- Improper electrical connections
- Use of power bars not surge protected
- Use of extension cords
Any of the above will void the warranty on your game.